Privacy Policy

Effective Date: June 16, 2026

At SmartNails ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use the SmartNails app, or make a purchase.

Information We Collect

When you use our website, purchase SmartNails products, or use our app, we may collect the following information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information, processed securely by third-party payment providers
• Information related to your SmartNails product and app account
• Photos, images, and other content you upload or submit through our services
• IP address
• Device and browser information
• Cookies and similar technologies
• Website and app usage data
• Purchase history

How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Provide and operate SmartNails products and services
• Enable SmartNails app features and functionality
• Process and create personalized nail styles and designs
• Provide AI-powered design features when requested by you
• Communicate with you regarding your order or account
• Provide customer support
• Improve our products, website, app, and services
• Analyze usage and performance
• Detect and prevent fraud, abuse, and unauthorized activity
• Comply with applicable legal and regulatory requirements
• Send marketing communications where you have provided the appropriate consent

Photos and Personalized Content

SmartNails may allow you to upload photos or other images to create personalized nail styles and designs.

You represent that you have the necessary rights or permission to upload and use any content you submit.

Uploaded content may be processed by SmartNails and, where necessary, our trusted technology and service providers to provide the requested personalization or AI-powered design features.

We do not use your uploaded photos for purposes unrelated to providing the requested SmartNails service unless you have separately provided consent or such use is otherwise permitted by applicable law.

AI-Powered Features

Certain SmartNails features may use artificial intelligence to analyze images or generate personalized nail designs based on your instructions or uploaded content.

AI-generated designs are created based on the information and content you provide. AI-generated results may not always be identical to your expectations.

Payment Information

Payments are processed securely through trusted third-party payment providers.

SmartNails does not store your complete credit card number or other complete payment credentials.

Sharing Your Information

We may share your information with trusted third-party service providers when reasonably necessary to operate our business and provide our services, including:

• Payment processors
• Shipping and fulfillment providers
• Manufacturing and production partners
• Technology and hosting providers
• SmartNails app and software providers
• AI and personalization service providers
• Website and app analytics providers
• Marketing and advertising service providers
• Fraud prevention and security providers
• Professional advisors or authorities where required by law

We do not sell your personal information.

Cookies and Tracking Technologies

Our website and app may use cookies, pixels, analytics tools, and similar technologies to:

• Remember your preferences
• Maintain website and app functionality
• Analyze website and app traffic
• Understand how customers use our services
• Measure advertising performance
• Improve our products and services
• Provide a better shopping experience

Depending on your location, you may be able to manage or disable certain cookies and tracking technologies through your browser or our cookie settings.

Data Security

We use commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete and support your orders
• Provide our products and services
• Maintain customer accounts
• Provide customer support
• Comply with legal and regulatory obligations
• Resolve disputes
• Prevent fraud and abuse
• Enforce our agreements

We may retain certain information for longer periods where required or permitted by applicable law.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction of certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request a copy of your personal data
• Opt out of certain marketing communications

To exercise your applicable privacy rights, please contact us using the information below.

Marketing Communications

If you subscribe to receive marketing communications from SmartNails, we may send you information about products, promotions, offers, and updates.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the message.

Children's Privacy

Our website and services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13.

International Data Transfers

Depending on where you live and where our service providers operate, your personal information may be transferred to and processed in countries other than your country of residence.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements.

Any updated version will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

SmartNails
Email: support@smartnails.co