Shipping Policy

Effective Date: June 16, 2026

At SmartNails, we work to process and ship every order as quickly as possible. Once your order has been confirmed, our team prepares your SmartNails products and accessories for shipment.

Processing Time

Please allow 2–5 business days for your order to be processed before it is shipped.

Processing times may vary depending on order volume, holidays, promotions, or other unforeseen circumstances. If there is a significant delay with your order, we will notify you by email.

Shipping Time

Once your order has been shipped, estimated delivery time is 5–10 business days.

Delivery times are estimates and may vary depending on your location, customs processing, and the shipping carrier.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

You can use the tracking information to monitor the status and progress of your delivery.

Shipping Delays

While we make every reasonable effort to ensure timely delivery, SmartNails is not responsible for delays caused by:

• Shipping carriers
• Customs inspections or clearance
• Weather conditions
• Public holidays
• Strikes or service interruptions
• Other circumstances beyond our reasonable control

Incorrect Shipping Information

Please make sure your shipping address is accurate and complete before placing your order.

SmartNails is not responsible for orders that are delayed, returned, or undeliverable due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please provide photographs or video showing:

• The damaged product
• The shipping package
• The shipping label

Our customer support team will review your claim and work with you to determine the appropriate resolution.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

If you still cannot locate your package, contact us at support@smartnails.co and provide your order number and tracking information. We will assist you in investigating the delivery with the shipping carrier.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

SmartNails
Email: support@smartnails.co