Return & Refund Policy

Effective Date: June 16, 2026

At SmartNails, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 90 days of receiving your order, provided that the conditions below are met.

Eligibility for Returns

You may request a return within 90 days of delivery if:

• Your SmartNails product arrived damaged during shipping.
• The product has a manufacturing defect.
• You received the wrong product.
• The SmartNails system is not functioning as intended due to a manufacturing issue.
• The item received is materially different from the product you ordered.

To be eligible for a return, the product must be returned in its original condition, together with all included accessories and original packaging whenever reasonably possible.

How to Request a Return

To request a return, please contact our customer support team at:

support@smartnails.co

Please contact us within 90 days of receiving your order and include:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

Our customer support team will review your request and provide you with return instructions.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your refund is approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund. Processing times may vary depending on your payment provider.

Exchanges

If your SmartNails product arrives damaged, defective, or incorrect, we may offer a replacement instead of a refund where appropriate.

Return Shipping

If the return is due to our error, a manufacturing defect, or damage that occurred during shipping, SmartNails will cover the return shipping costs.

For other approved returns, the customer is responsible for return shipping costs.

Non-Returnable Items

Returns may not be accepted for products that:

• Have been damaged due to misuse, accidents, or improper handling
• Show normal wear and tear
• Have been modified or altered after delivery
• Have been damaged through failure to follow the product's care or usage instructions

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us at:

SmartNails
Email: support@smartnails.co